Refund policy

Refund & Returns Policy

We want you to feel completely confident with your Steadly purchase.

30-Day Money-Back Guarantee

If you are not satisfied for any reason, you may return your item within 30 days of delivery for a full refund. Items should be returned unused where possible, in their original packaging.

Your Legal Rights (UK)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving any reason. Under the Consumer Rights Act 2015, items must be as described, fit for purpose and of satisfactory quality — if not, you are entitled to a repair, replacement or refund.

How to Return

Contact us via the contact page on this store with your order number. We will confirm the return address and process your refund within 14 days of receiving the item, to your original payment method.

Damaged or Faulty Items

If your item arrives damaged or develops a fault, contact us with a photo — we will send a free replacement or issue a full refund immediately. You will never pay return postage for a faulty item.